Can I make a booking for a BIG4 Park by calling the BIG4 National Support Office?
No, the BIG4 NSO is not a call centre or a central reservations office, bookings for BIG4 parks or Partner parks will need to be made via BIG4.com.au or directly with the park.
I'm not sure which park I want to go to, can I ring the BIG4 National Support Office and get them to tell me which parks have availability for the dates I want to travel?
No, the BIG4 NSO does not have access to parks reservation systems and cannot provide park availability. All availability can be found on BIG4.com.au.
I can’t find availability for a BIG4 park on the website, can I call the BIG4 National Support Office and have them check availability for me?
No, you can search for availability for all BIG4 parks and Partner Parks via BIG4.com.au or by contacting the park directly. The BIG4 NSO does not have access to parks reservation systems and cannot provide park availability.
Can I search availability via a region or state on BIG4.com.au?
Yes, simply type the region’s name (e.g. North Coast NSW) or state into the search box, select your dates, the number of people travelling and the parks with availability will display.
Can I call the BIG4 National Support Office to change, cancel, amend my booking?
No, all bookings made via BIG4.com.au or directly with a BIG4 park or Partner park will need to be changed with the park that you’ve made the booking with. The BIG4 NSO are unable to change your booking for you.
Can I call the BIG4 National Support Office to get a refund/credit for my booking?
No, all cancellations, refunds and credits are processed by the park your booking was been made with, this includes all bookings made via BIG4.com.au. The BIG4 NSO does not hold any funds exchanged between a park and a consumer.
I’ve cancelled a booking but haven’t received a refund, can I call the BIG4 National Support Office to find out when I’m getting the refund?
No, all cancellations, refunds and credits are processed by the park your booking was been made with, this includes all bookings made via BIG4.com.au. The BIG4 NSO does not hold any funds exchanged between a park and a consumer.
Can I transfer a booking credit from one park on BIG4.com.au to another?
No, as each of the parks on BIG4.com.au are individually owned and operated, credits for stays can only be issued by parks for their own park. These cannot be transferred to another park on BIG4.com.au.
I’m trying to call a BIG4 park, but they aren’t answering, should I call the BIG4 National Support Office?
No, as all parks on BIG4.com.au are independently owned and operated, you will need to contact the park directly with your query.